22 Low Farm Place, Moulton Park Industrial Estate, Northampton, NN3 6HY, United Kingdom
Tel +44 (0)843 289 46 44 | +44 (0)7941 101 333 (out of office hours)
Fax +44 (0)844 357 66 88 | email email@example.com
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The system allows you to quickly record messages to play to your customers when they call.
These messages can be used as a customer introduction or an out-of-hours message that reflects your opening times and / or emergency contact number.
Alternatively you can choose from dozens of pre-recorded greetings that we supply.
While your callers are waiting to be connected they are played ‘On-hold’ music.
You can choose the genre of music your customers hear from over 19 different categories that are currently available.
We add to this music all the time to keep it up to date with the latest hits and a wide selection of the all-time greats.
Once a customer calls your number, we record the inbound CLI (the caller's phone number) when available. Should a customer hang up when they are on hold we will immediately send their phone number to your email address so you can call them back.
You will never again miss an opportunity because some couldn't get through to you.
The voicemail service can be configured so that the option to leave a voicemail is given to your caller either from the beginning of the call or after a pre-defined number of seconds of being on hold.
Voicemails are instantly emailed to you and also made available via your account control panel. They are also made available on the iPhone and iPad apps.
Conduct more detailed and comprehensive analysis of your inbound call activity using the powerful suite of campaign reporting tools.
How do call lengths compare from campaign to campaign? Could more information be provided in pre-sale copy to cover frequently asked questions?
Answers to these qustions and many more can be easily found.
Create an instant database of all unique callers.
This could be useful if you have targeted your existing database and wish to identify the percentage of responders.
Even if a caller has called you multiple times, this report will output each caller only once. This is useful should you wish to return missed calls without the danger of calling back more than once.
By selecting from one of two pre-defined reports you can either view a list of all missed calls, based on whatever date range you select; or you can create a unique callers report.
This is the perfect way of ensuring that you respond to any calls that you may have missed. Thanks to the unique caller list you can ensure that you don't accidentally respond to the same person more than once.
Use the reports on your SwitchboardFREE numbers to identify peak times of demand.
Using this information you can identify when you are busiest and shift human resources to ensure your customers calls are dealt with efficiently and in a timely manner.
You could also identify where your money is being wasted by manning phones that won't ring.